– Updated May, 2018
This following document sets forth the Privacy Policy for the Australian Visa Consultants website, www.australianvisa.com.
Australian Visa Consultants is committed to providing you with the best possible customer service experience. Australian Visa Consultants is bound by the Privacy Act 1988 (Cth) and the European Union General Data Protection Regulation (EU GDPR), which sets out a number of principles and obligations concerning the privacy of individuals and how their data is used.
Accepting the Privacy Policy
We need to process your personal information to run our business and provide you with the Services. By accepting our Privacy Policy, you are confirming that you have read and understand this policy including how and why we use your information. If you don’t want us to collect or process your personal information in the ways described in this policy, you shouldn’t use the Services.
By using the Services, you acknowledge that Australian Visa Consultants will use your information in Australia and any other country where Australian Visa Consultants operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. We will transfer personal information only to these countries to which we are permitted by law to transfer personal information, and we will take steps to ensure that your personal information continues to enjoy appropriate protections. Please read on to learn more about how we protect personal information that’s transferred outside of Europe.
Information Collected or Received
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Australian Visa Consultants customer support features you are required to submit personally identifiable information. This may include but not limited to your name, contact information, address, email address, phone number, financial and credit card information. You may provide us with information by filling in forms on our website, corresponding with us by phone, e-mail, live-chat or otherwise. This includes information you provide when you register for an account, for a price comparison or quote, enter into a contract for the supply of services, enter a competition, promotion, or survey and when you report a problem with our site.
Depending on which products and services you are interested in, you may also need to provide us with certain categories of sensitive information, to allow us to provide you with an assessment or quote, including for example, information about criminal convictions (e.g. in connection with a car insurance quote), or health (e.g. to assess whether you have any special requirements). By providing us with this information, you expressly consent to our use of your sensitive personal information in accordance with this privacy policy.
Sharing of your personal information
Australian Visa Consultants may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions, customer freight shipping, to send marketing messages, for third-party data sharing related to advertising, and, to the extent applicable, for the use of location data for advertising purposes. Those companies will be permitted to obtain only the personal information they need to deliver the service. Australian Visa Consultants takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
We use your personal information to provide and improve the Services and our products, for billing and payments, for identification and authentication, for targeted online and offline marketing including through tools like Facebook Custom Audience and Google Customer Match, to contact members or interested parties, and for general research and aggregate reporting.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Your Rights to Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to manage, change, limit, or delete your personal information, please contact us to let us know. You may be required to put your request in writing for security reasons.
In certain cases where we process your information, you may also have a right to restrict or limit the ways in which we use your personal information. In certain circumstances, you also have the right to request the deletion of your personal information, and to obtain a copy of your personal information in an easily accessible format.
If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your data for direct marketing purposes, you can always object using the unsubscribe link in such communications.
Australian Visa Consultants reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Withdrawing Consent
Where you have provided your consent, you have the right to withdraw your consent to our processing of your information and your use of the Services. For example, you can withdraw your consent to email marketing by using the unsubscribe link in such communications. You can choose to withdraw your consent to our processing of your information and your use of the Services at any time by emailing enquiries@australianvisa.com to request that your personal information be deleted, except for information that we are required to retain. This deletion is permanent and your account cannot be reinstated.
Security
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received. If you have an online account, your account information is protected by a password, it is important that you protect against unauthorised access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Services. If you have any questions about the security of your personal information, you can contact us at enquiries@australianvisa.com.
Australian Visa Consultants encrypts certain information (such as credit card numbers) using secure socket layer technology (SSL). Australian Visa Consultants follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received. Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we can’t guarantee its absolute security.
Retention
Australian Visa Consultants will retain your information only for as long as is necessary for the purpose set out in this policy, or as needed to fulfil our Services to you. If you no longer want Australian Visa Consultants to provide Services to you, you may close your account by notifying us on enquiries@australianvisa.com.
Changes to this Privacy Policy
Australian Visa Consultants reserves the right to make amendments to this Privacy Policy at any time.
If we believe that the changes are material, we’ll let you know by doing one (or more) of the following: (i) posting the changes on or through the Services, (ii) sending you an email or message about the changes, or (iii) posting an update in the version notes on the website’s platform. We encourage you to check back regularly and review any updates.
If you have objections to the Privacy Policy, you should not access or use the Site.
Contacting us
Australian Visa Consultants welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Call: (+61) 8 9592 1892
Post: Attn: Privacy Policy,
Australian Visa Consultants,
Shop 14, 37 Dolphin Road, Dolphin Quay
Mandurah, Western Australia 6210
E-mail: enquiries@australianvisa.com